Customer satisfaction is always our top priority. We handle each query on an individual basis and to the best of our ability.
Customers must not wear make-up, perfume, hairspray etc that could mark or leave a scent on the clothing. We are unable to accept returns where these instructions have not been followed.
Should you decide you want to return an item ( exchange) please contact us firstname.lastname@example.org within 48 hours of receiving your order with a brief explanation of the reason for your return.
We can only issue redit notes or exchanges on items that are received by us within 7 working days of the returns number being issued.
In such instances, the customer must cover the cost of the return of goods. For your own protection, we strongly recommend that you return the parcel using a reputable signed delivery service that insures you for the full value of the goods as we are unable to exchange any goods lost or damaged in transit.
With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required
We have the right to refuse to accept delivery if delivery is not made with in one month.
We have the right to refuse any exchange or refund if the goods are returned in a condition whereby they are not saleable or they are damaged.
- For reasons of hygiene, certain items are non returnable (lingerie, hosiery, pierced jewellery, etc.)
Returning Goods from Non EU Countries
Returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. With exchanges, your new item(s) will be shipped to you as soon as we receive your returning package and any additional payment which is required.
PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Serendipity Boutique is not responsible for any item that is not returned in the manner set forth above.